GENERAL TERMS AND CONDITIONS – Tax-in.com
E-mail: info@tax-in.com
Website: www.tax-in.com
Article 1. Definition
Tax-in.com
Established at Robert Kochlaan 6, 3451 EH Vleuten, Chamber of Commerce no. 85400572
Client: The party with which Tax-in.com has entered into a contract.
Parties: Tax-in.com and the Client.
Work: The service provision work, through which Tax-in.com is obliged to the Client to perform a certain service.
Services: Services contracted by the Client to the company, which may include preparing income tax and VAT returns for individuals or companies (Eenmanszaak or Vof), acting as authorized in tax processes, advising and carrying out procedures in tax areas or any other service that can be considered relevant to perform in relation to the previous one.
Documents: All the information or data that the Client makes available to Tax-in.com, whether or not they are contained in material or digital media such as paper, USB, hard drives, email, information on the Tax-in.com platform, whether or not placed with third parties, as well as all data produced or collected by Tax-in.com in the context of the execution of the Work.
Article 2. Applicability
These terms and conditions will apply to all quotes, offers, activities, orders, agreements, legal relationships and deliveries of services by or on behalf of the company.
The parties may only deviate from these conditions if they have explicitly agreed to this in writing.
The parties expressly exclude the application of complementary and/or divergent general conditions of the Client or of third parties.
Article 3. Client Information
The Client is obliged to make available to Tax-in.com all the information, data and documents relevant to the correct execution of the contract at the time and in the format and form requested.
The Client guarantees the accuracy, completeness and reliability of the information, as well as the data and documents made available to Tax-in.com, even when said documents come from third parties, unless otherwise stated by the nature of the contract.
If, and to the extent Customer requests in writing, Tax-in.com will return or dispose of the relevant documents.
If the Client does not provide the information, data or documents reasonably required by Tax-in.com in a timely manner and format, and the execution of the agreement is delayed due to this, the resulting additional costs and overtime will be borne by the Client.
Tax-in.com may cancel the service until the Customer fulfills all obligations.
All the information requested from the Client will be delivered digitally or will be uploaded to the Tax-in.com Platform; if original documents are needed, the Client will be informed.
The Client will indemnify Tax-in.com for any damage or loss resulting from documents that are incomplete or inaccurate.
Article 4. Offers and quotes
Tax-in.com’s offers and quotations are without obligation, unless expressly stated otherwise.
An offer or quotation is valid for a maximum period of 2 months from its date of issue, unless another acceptance period is established in the offer or quotation.
If the Client does not accept an offer or quotation within the applicable period, the offer or quotation will expire.
Offers and quotations do not apply to repeat orders, unless previously agreed in writing by the parties.
Article 5. Acceptance
Upon acceptance of a non-binding quote or offer, Tax-in.com reserves the right to withdraw the quotation or offer within 3 days after receiving the acceptance, without any obligation to the Client.
Verbal acceptance by the Client only binds Tax-in.com after the Client has confirmed it in writing (or electronically).
Article 6. Work Execution
Tax-in.com will carry out the work to the best of its ability following the rules (of professional practice), ethics and applicable laws.
Tax-in.com may select which employee or a designated third party will be in charge of executing the work for the Client.
Article 7. Prices
All prices used by Tax-in.com are expressed in euros: they include VAT and do not include any other cost unless expressly stated otherwise.
Tax-in.com has the right to adjust all prices for its products or services, displayed on its website, social media or otherwise, at any time.
The parties agree on a total price for a service provided by Tax-in.com. This is always a target price, unless the parties have explicitly agreed in writing on a fixed price.
Tax-in.com has the right to adjust prices annually.
Tax-in.com will communicate the price adjustments to the Client before the price increases take effect.
The consumer has the right to withdraw from the contract with Tax-in.com if they do not agree with the price increase.
Article 8. Payments and payment term
The payment of the invoice will be made before the end of the service agreed with the Client.
Insofar as the agreement is for a fixed amount, this amount shall be paid immediately prior to the conclusion of the declared agreement by Tax-in.com, unless otherwise expressly agreed in writing.
Tax-in.com has the right to demand advance payment or security for the fulfilment of its obligations. If the Client does not immediately comply, the company will have the right to suspend its activities or break the contractual relationship until the Client fulfils its obligations.
Article 9. Cancellation policy
If the Client or Tax-in.com does not comply with the obligations due to force majeure, such obligations will be suspended.
In such cases, parties may cancel the agreement in whole or in part without further rights to compensation.
The consumer may notify their right of withdrawal via email or the contact form on the website.
Tax-in.com may cancel the service if there is no mutual agreement.
Article 10. Guarantee
Services provided contain best effort obligations, not performance obligations.
Regardless of the result of the management, the client must pay in full.
Article 11. Execution of the agreement
Tax-in.com executes the agreement as understood and agreed upon.
It may have third parties perform the services.
Execution takes place after agreement and advance payment.
The Client must ensure timely start.
If not, costs and delays are the Client’s responsibility.
Article 12. Duration of the service contract
The agreement is for an indefinite period unless stated otherwise.
Fixed-term contracts convert to indefinite unless terminated.
Timeframes are not strict deadlines unless stated.
Failure to provide documents may lead to suspension.
Article 13. Electronic communication and platform
Communication may occur via electronic means.
Neither party is liable for damages caused by electronic communication failures, unless due to gross negligence.
Both will take preventive measures.
Platform data is valid unless the Client proves otherwise.
Clients are encouraged to use the platform.
Article 14. Intellectual property
Performing work does not transfer IP rights.
Tax-in.com retains all IP rights unless agreed otherwise.
Client may not share, copy or use IP without permission.
Article 15. Sanctions
Breaches on secrecy or IP lead to fines.
No need for prior notice or legal action.
Fines do not limit further compensation rights.
Article 16. Confidentiality
Tax-in.com will treat client data confidentially.
Not liable for third-party confidentiality unless it could have been prevented.
Article 17. Regulation of professional practice
Tax-in.com may be obliged to report to authorities, report fraud, or verify identities.
Client must cooperate with these obligations.
Tax-in.com is not liable for resulting losses.
Article 18. Claim
Client must check services promptly.
Any deficiencies must be reported within two weeks.
Client must describe and prove the complaint.
No forced rework if complaint concerns ongoing work.
Article 19. Responsibility
Tax-in.com is liable only for damage caused by intent or gross negligence.
Only direct damages are covered.
No liability for indirect damage or third-party damage.
Not liable for damage caused by incorrect or late information.
Article 20. Expiry period
Right to compensation expires 6 months after the incident.
Complaints can be submitted to official bodies like the Disputes Council.
Article 21. Dissolution or Cancellation
Client may terminate if obligations are not met.
Cancellation can be made through any Tax-in.com communication channel.
Termination allowed if fulfilment is permanently or temporarily impossible.
Tax-in.com may terminate if the Client fails to meet obligations.
Tax-in.com may also transfer tasks to third parties if it cannot complete them.
Article 22. Force majeure
Obligations are suspended in cases of force majeure.
Includes war, natural disasters, strikes, viruses, etc.
Obligations resume when possible.
After 30 days, either party may dissolve the agreement.
No compensation owed for force majeure.
Article 23. Delivery and delivery time
Delivery method is determined by Tax-in.com.
If not respected by Client, Tax-in.com may suspend the work.
Article 24. Modification of the agreement
If needed, the agreement can be adjusted in writing by mutual agreement.
Article 25. Change in the terms and conditions
Tax-in.com may modify terms.
Minor changes can occur anytime.
Major changes will be discussed with the Client.
The Client may terminate if not agreeing with substantial changes.
Article 26. Assignment of rights
Client cannot transfer rights without written consent.
Clause has property law effect under Dutch Civil Code.
Article 27. Consequences of nullity or annulment
Invalidity of one clause does not affect others.
Invalid clauses will be replaced with similar ones.
Article 28. Applicable law and competent court
Dutch law applies.
Disputes are submitted to the Dutch court where Tax-in.com is established.
Redacted and filed May 2024 as “Algemene Voorwaarden Tax-in.com” at the Dutch Chamber of Commerce.
